Resume
I’ve consistently taken initiative and shown leadership in every role I’ve had, often stepping up to guide projects or support teammates without being asked. In each job, I’ve not only met expectations but exceeded them by finding ways to improve processes and deliver better results.
Project Manager
HeroHub Experience Design
July 2025 - Present
Rexburg, Idaho
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Partnered with internal and external stakeholders to build training content and coordinate employee development events serving 93 staff members.
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Collaborated with marketing, product, and sales teams to execute a consistent campaign launch, improving brand alignment and boosting monthly active users by 54%.
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Pioneered consistent data tracking practices to monitor product and user activity, laying the foundation for data-driven decision-making in a fast-paced startup environment.
Project Manager
BYUI Customer Experience
February 2021 - March 2025
Rexburg, Idaho
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Improved website usability through user-centered design, leading to a 40% drop in bounce rate and higher student engagement.
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​Managed an AI training project by converting 200+ articles into natural, human-like Q&A pairs to improve conversational accuracy; ensured smooth operations while meeting a two-week launch deadline.
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Presented findings and reports using basic statistical analysis of user trends to help 55+ campus departments improve collaboration and decision-making.
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Collaborated with interdepartmental teams to manage timelines, feedback, and deliverables, ensuring smooth project progress.
Bilingual HR Assistant
Dickinson Frozen Foods
August 2023 - April 2024
Sugar City, Idaho
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Managed and organized employee documentation systems with effective documentation practices, ensuring easy retrieval and compliance with federal and corporate audit standards for 150+ employees.
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Led biweekly onboarding and recurring training sessions, clearly communicating policies and procedures to support team alignment and performance.
Executive Assistant Intern
Top-Notch Real Estate
June 2023 - August 2023
Idaho Falls, Idaho
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Managed the CEO’s inbox and vendor communications, making sure everyone received timely responses, invoices were paid on time, and communication stayed organized across the team.
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Scheduled podcast guests and sponsors, helping grow the YouTube channel by 66% and boost audience engagement through consistent, well-planned content.
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Supported on-site execution of the 2023 Food Trucks & Fireworks community event in Ammon, Idaho, drawing hundreds of attendees.
I bring over seven years of experience in customer support and service-focused roles, including positions with Target Card Services, BYU–Idaho Information Technology, and other customer-facing environments.
Across these roles, I’ve developed a strong foundation in communication, troubleshooting, and empathetic service. Skills that continue to shape how I approach problem-solving and user experience today.